Terms of Service - Verhurio

1. Acceptance of Terms & Eligibility

By downloading, registering for, logging into, or using the Verhurio mobile application (collectively, the "Services"), you confirm that you accept these Terms of Service ("Terms") and agree to comply with them. These Terms constitute a binding legal agreement between you and Verhurio VOF, operating under the trade name "Verhurio" ("we", "us", or "our"). If you do not agree to these Terms, you must not use or access our Services.

The Services are designed for and primarily intended for adults aged 18 and over. By accessing the platform, you represent that you have the legal capacity to enter into binding agreements under applicable local and Dutch laws. Verhurio does not actively target users under the age of 18. However, where a user under the age of 18 holds a valid and lawfully executed tenancy agreement - for example, a student tenant whose lease is co-signed or guaranteed by a parent or guardian - access to the platform is permitted solely for the purposes of managing that tenancy relationship.

Where these Terms refer to "written notice", this includes any communication delivered in writing by email to operations@verhurio.nl or via the in-app messaging features where available. A physical letter is not required. Notice is deemed received on the day it is sent, provided no automated delivery failure notification is received.

2. Description of Services & Platform Facilitator Role

Verhurio is an online rental property management platform designed to connect:

Landlords

Users who post property listings, draft tenancies, monitor unit statuses, manage payment logs, and communicate with tenants.

Tenants

Users who view properties, manage lease records, pay rent via integrated gateways, upload documents, and contact landlords.

Verhurio acts strictly as a platform facilitator. We are not a party to any lease agreement, tenancy, rental contract, or financial transaction concluded between Landlords and Tenants. Verhurio does not act as a real estate agent, broker, insurer, or legal advisor. All negotiations, lease terms, unit conditions, and regulatory compliance remain the sole responsibility of the respective Landlord and Tenant.

3. License Grant, Usage Restrictions & Anti-Scraping

Subject to your compliance with these Terms, Verhurio grants you a limited, non-exclusive, non-transferable, and revocable right to access and use the Services for personal or internal business purposes, strictly in accordance with this agreement.

You are expressly prohibited from:

Copying, modifying, adapting, translating, or creating derivative works of the software or Services.
Applying reverse engineering, decompilation, disassembly, or otherwise attempting to derive the source code of the software or Services, unless permitted under applicable mandatory law.
Selling, sublicensing, renting, leasing, transferring, distributing, or otherwise commercially exploiting or making the Services available to unauthorized third parties. Each account is strictly personal.
Allowing third parties to use the Services for timeshare, service bureau, or similar shared-service provisioning.
Conducting, facilitating, or permitting any text or data mining, web scraping, or automated extraction in relation to our platform.
Using our Services, or any data published by, contained in, or accessible via the platform, for the purposes of developing, training, fine-tuning, or validating any Artificial Intelligence (AI) system, machine learning model, or neural network.

Verhurio reserves all rights in this regard under Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).

4. Account Creation, Security & Anti-Brute-Force

To access platform features, users must complete secure email validation via One-Time Password (OTP) or Google OAuth Sign-In. You are responsible for maintaining the confidentiality of your account credentials and for all activities that take place under your account.

We implement automated security protections, including rate limits on verification attempts (maximum 10 attempts per 10-minute window). Accounts that appear to be attempting to bypass security validation, brute-force OTP tokens, or compromise API endpoints may be subject to temporary suspension or permanent termination at Verhurio VOF's sole discretion.

5. Payment Processing, Subscriptions & Renewals

Rent collection, premium tier upgrades, and transaction services are processed securely via Stripe. By executing payments on Verhurio, you authorize Stripe and Verhurio to charge your selected payment method.

Verhurio offers two premium subscription plans: a monthly plan billed on a recurring monthly basis, and an annual plan billed as a single upfront payment covering 12 months. The renewal and cancellation rules differ depending on whether you are a business user or a consumer user, as set out below.

5.1 Subscriptions for Business Users (B2B)

If you access the Services for purposes relating to your trade, business, craft, or profession (including KVK-registered entities and professional property managers):

Monthly plan: Automatically renews each month under the same conditions. You must provide written cancellation notice at least 31 days prior to the next billing date to prevent renewal.
Annual plan: Automatically renews for another full 12-month term at the end of each period. You must provide written cancellation notice at least 31 days prior to the end of the current annual term to prevent renewal.
All prepaid fees are non-refundable for business users, regardless of plan type.

5.2 Subscriptions for Consumer Users (B2C)

If you access the Services as a consumer (a natural person acting outside of a trade, business, craft, or profession), the following rules apply in accordance with Dutch consumer law (Wet van Dam, Art. 7:408 BW):

Monthly plan: The subscription is an indefinite agreement. You may cancel at any time. Cancellation will take effect at the end of your current paid monthly billing cycle. No pro-rata refunds are issued for partial months.
Annual plan: The initial subscription covers a fixed 12-month term paid upfront. Upon expiry of this term, the subscription automatically converts to an indefinite agreement billed on a monthly basis. You may cancel this converted agreement at any time, and the cancellation will take effect at the end of your current paid monthly billing cycle. No pro-rata refunds apply during the initial fixed 12-month term or any subsequent monthly cycle.

6. Acceptable Use & Content Standards

Whenever you upload documents (leases, identity verification files, receipts, maintenance issues) or send messages on the platform, your content must be accurate, honest, and fully compliant with all local Dutch housing, zoning, tax, and safety regulations.

You must not upload, share, or create content that:

Is defamatory, obscene, hateful, inflammatory, or promotes illegal activity.
Infringes any copyright, database right, or trademark of any other person.
Contains illegal, sexually explicit, or pornographic material.
Promotes or provides instructions for suicide, deliberate self-injury, or eating disorders.
Targets individuals with bullying, harassment, stalking, or coordinates hate speech based on race, religion, sex, sexual orientation, disability, or gender identity.

7. Reporting, Moderation & Enforcement Policy

Users can report illegal or violating content by emailing operations@verhurio.nl. We review all reports in accordance with our internal security policies.

Enforcement actions depend on the severity of the violation:

Severe Violations (e.g., bullying, promoting illegal acts, sexually explicit content, platform security bypass): Immediate, permanent account termination and IP-level bans without prior warning.
Mild Violations (e.g., support service spam, submitting false reports): A first instance results in a written warning. A second or third instance results in a 30-day suspension from platform chat and reporting features. Continued violations lead to a permanent ban.

8. Data Protection & GDPR Compliance

Verhurio processes personal data in accordance with the General Data Protection Regulation (GDPR) and our Privacy Policy.

In the event of a security incident or data breach that is likely to pose a risk to your rights, Verhurio will notify the competent supervisory authority (the Dutch Data Protection Authority - Autoriteit Persoonsgegevens) within 72 hours of becoming aware of the breach, and inform affected individuals without undue delay, as required by law.

9. Platform Content, AI Features & No Professional Advice

9.1 User-Generated Content Is Not Verified by Us

The Verhurio platform may include documents, messages, property listings, and other materials uploaded or submitted by landlords, tenants, and other users. This content has not been independently verified or approved by Verhurio VOF. The views, statements, or representations made by other users on the platform do not represent the views, position, or values of Verhurio VOF. You use and rely on user-generated content at your own risk.

9.2 Platform Content Is Not Professional Advice

All content, features, tools, and outputs provided by Verhurio - including but not limited to automated WOZ property valuations, rental price estimates, lease document templates, financial summaries, and any AI-assisted suggestions or responses - are provided for general informational and operational purposes only.

This content does not constitute, and must not be relied upon as, legal advice, tax advice, financial advice, accounting advice, or any other form of regulated professional advice. Verhurio VOF is a software platform operator and is not a licensed legal professional, tax advisor, accountant, or financial institution.

Before taking any action based on information obtained through the platform - including signing lease agreements, making tax filings, or taking financial decisions - you must obtain independent professional or specialist advice from a qualified advisor. Verhurio VOF accepts no liability for any loss, damage, or adverse outcome arising from reliance on platform-generated content in place of professional advice.

9.3 AI-Assisted Features

Verhurio may offer AI-assisted features including automated document suggestions, smart notifications, or property management insights. These features are experimental aids designed to support your workflow. They may be incomplete, inaccurate, or outdated. All outputs generated by AI-assisted features must be independently reviewed and verified by you before acting upon them. Verhurio VOF makes no warranty as to the accuracy, completeness, or fitness for purpose of any AI-generated output.

10. Limitation of Liability & Warranties

Verhurio is provided on an "as-is" and "as-available" basis. We make no representations, warranties, or guarantees that the Services will be uninterrupted, error-free, or secure from third-party interference.

To the maximum extent permitted by applicable law, Verhurio shall not be liable for:

Any disputes, evictions, property damage, or default in lease obligations between landlords and tenants.
Platform downtime, payment routing delays, or transaction issues stemming from Stripe or internet service providers.
Financial, tax, or legal actions taken in reliance on automated property tax/WOZ estimates or template documents provided in the app.

10.1 Limitation of Liability for Business Users

If you access or use the Services for purposes relating to your trade, business, craft, or profession (B2B), Verhurio expressly excludes all liability for indirect, consequential, or punitive damages, including but not limited to loss of profit, loss of revenue, loss of data, or reputational harm.

Except in cases of willful intent (opzet) or gross negligence (grove schuld) by Verhurio VOF, our aggregate liability for direct damages shall not exceed the total fees paid by you to Verhurio in the single billing cycle (maximum of 1 month's subscription fee) immediately preceding the event giving rise to the claim.

10.2 Limitation of Liability for Consumer Users

If you access or use the Services strictly as a consumer (a natural person acting outside of a trade, business, craft, or profession), Verhurio's liability is limited to direct damages caused by a demonstrable breach of our obligations under these Terms. Verhurio expressly excludes liability for indirect damages, including but not limited to missed rental income that does not result directly from a platform payment processing failure.

To the extent permitted by Articles 6:236 and 6:237 of the Dutch Civil Code (Burgerlijk Wetboek), our total aggregate liability for direct damages to consumer users is limited to the total fees paid by you for the Services in the twelve (12) months preceding the claim, or the maximum amount paid out by our corporate liability insurance for the specific event, whichever is higher. This limitation does not apply in cases of willful intent (opzet) or gross negligence (grove schuld) by Verhurio VOF.

11. Duration & Termination

11.1 Duration of the Agreement

These Terms enter into force on the date you first register for, or access, the Verhurio Services and remain in force for the duration of your active account, unless terminated in accordance with the provisions of this Section.

11.2 Automatic Renewal

Renewal and cancellation rules depend on your account type and chosen plan. Business users (B2B) are subject to fixed-term auto-renewal with 31-day cancellation notice as described in Section 5.1. Consumer users (B2C) are subject to the indefinite-agreement rules with a maximum 1-month notice period as described in Section 5.2. In the event of any conflict between this Section and Section 5, Section 5 shall prevail.

11.3 Termination by the User

You may terminate your account and access to the Services at any time using the account closure option available within the Verhurio app. If you are unable to access the app, you may alternatively submit a closure request to operations@verhurio.nl. All subscription cancellations take effect at the end of the current paid billing cycle (monthly or annual, as applicable) in accordance with Section 5. No pro-rata refunds are issued for partial billing cycles.

11.4 Termination by Verhurio VOF

Verhurio VOF reserves the right to suspend or permanently terminate your account under the following conditions:

Minor breaches (e.g. failure to meet payment obligations after a payment reminder, non-severe policy violations): We will provide at least 14 days' prior written notice, giving you the opportunity to remedy the breach within that period. Failure to remedy will result in immediate suspension or termination.
Severe breaches (e.g. fraud, illegal activity, platform security bypass, uploading prohibited content, or identity falsification): We reserve the right to immediately and permanently terminate your account without prior notice or warning.
Force majeure / platform impossibility: If circumstances arise that make the continued performance of the Services impossible or unreasonably burdensome (including regulatory changes, infrastructure failures, or events beyond our reasonable control), Verhurio VOF may terminate the agreement with 30 days' written notice.

11.5 Consequences of Termination

Upon termination of your account for any reason, the following applies immediately:

Your access to all Verhurio Services, features, documents, and data is revoked immediately.
Your personal data and uploaded content will be retained for 30 days following termination to allow for data export requests or dispute resolution. After this window, all personal data is permanently deleted.
Financial and tenancy transaction records will be retained for 7 years from the date of the relevant transaction, as required by Dutch accounting law (Belastingdienst / Boek 2 BW), regardless of account termination.
No refunds will be issued for any prepaid subscription fees covering the period after the termination date.

11.6 Survival

Termination of your account or these Terms does not extinguish obligations or rights that by their nature are intended to continue beyond the agreement. The following sections shall expressly survive any termination or expiration of these Terms, indefinitely unless otherwise specified:

Section 3 - License Grant, Usage Restrictions & Anti-Scraping (Intellectual Property): All intellectual property rights of Verhurio VOF remain in force and enforceable after termination, indefinitely.
Section 10 - Limitation of Liability & Warranties (10.1 & 10.2): All liability caps, exclusions, and the opzet/grove schuld carve-outs remain in effect for claims arising from events that occurred prior to termination, for a period of 5 years from the date of termination (aligned with the Dutch statutory limitation period under Art. 3:310 BW).
Section 11.5 - Consequences of Termination (financial data retention obligations): The 7-year financial records retention obligation survives termination as required by Dutch accounting law.
Section 13 - Governing Law & Dispute Resolution: The choice of Dutch law and the exclusive jurisdiction of the courts of Overijssel (Almelo) survives termination and governs any post-termination disputes.
Any accrued payment obligations or outstanding fees owed to Verhurio VOF at the time of termination remain fully enforceable.

12. Force Majeure

12.1 Definition

Force majeure refers to any unforeseen event or circumstance beyond the reasonable control of Verhurio VOF that prevents, impedes, or materially delays the performance of our obligations under these Terms. This includes, but is not limited to: natural disasters, acts of war or terrorism, government-imposed sanctions or regulatory changes, failures in third-party infrastructure (including cloud hosting providers, Stripe payment infrastructure, or internet service providers), serious disease outbreaks, or energy grid failures.

12.2 Notification Obligation

As soon as it becomes apparent that a force majeure situation affects our ability to perform the Services, Verhurio VOF will notify affected users as soon as reasonably possible, including details on the nature of the disruption and the expected duration. Notifications will be sent via the platform or to the registered email address on your account.

12.3 Suspension of Obligations

Verhurio VOF's obligations under these Terms are suspended for the duration of the force majeure event, to the extent those obligations are directly impacted. We will make all reasonable efforts to minimise the impact and resume normal service operations as soon as the situation permits.

12.4 Adjustment or Termination After Prolonged Disruption

If a force majeure situation persists for longer than 60 consecutive days, either party has the right to terminate the agreement by providing written notice to the other party. Such termination shall not give rise to any liability for damages on either side. Verhurio VOF will not be required to issue refunds for the period of suspension, unless the disruption was caused directly by our own negligence rather than an external force majeure event.

12.5 No Exemption from Pre-existing Payment Obligations

A force majeure event does not exempt you from the obligation to pay for Services already rendered or fees that accrued prior to the onset of the force majeure situation. Outstanding payments remain due and enforceable.

13. Governing Law & Dispute Resolution

These Terms, their subject matter, and their formation are governed exclusively by the laws of the Netherlands (Nederlands recht). Any dispute, disagreement, or claim arising out of or related to these Terms, including disputes regarding their existence, validity, or termination, shall be submitted to the competent courts of the Netherlands.